Delete Your Account

This page explains how to request deletion of your Bright Educare account and the data associated with it, what is removed, and what we are required to keep.

It applies both to the Bright Educare mobile app and to https://brighteducare.in. They share one account, so deleting your account removes access to both.

How to request deletion

1. Email us from your registered address Send your request from the email address your account uses. This is how we confirm the request is really from you, so a message from a different address cannot be actioned.
2. Use the subject line “Delete my account” It goes into the right queue and is not mistaken for a support question.
3. Send it to bsaha8607@gmail.com Nothing else needs to be in the message. Do not send your password — we never need it, and we will never ask for it.
4. We confirm by email within 30 days Usually much sooner. You will get a reply confirming the account has been deleted. If you do not hear from us, write again — email does occasionally go astray.

What is deleted, and what is kept

Data	What happens	Details
Name, email address, phone number	Deleted	Removed from our records entirely.
Profile photo	Deleted	The image file is removed from our server, not just unlinked.
Password	Deleted	Stored one-way encrypted, and removed with the account.
Mock test attempts, scores and rankings	Deleted	Your scorecards and answer history are removed. Leaderboards no longer show your name.
Notes and courses you had access to	Access removed	Any downloads already saved on your own device are yours; we cannot reach those.
Subscription and referral wallet	Deleted	Any remaining subscription time and unwithdrawn wallet balance are lost and cannot be restored or refunded. Withdraw first if you have a balance.
Push notification token	Deleted	You stop receiving notifications from us.
Payment and invoice records	Kept	Indian tax and accounting law requires us to retain records of completed transactions for up to 8 years. These are kept for accounting only, are not used to contact you, and hold no card or UPI details — those were only ever held by our payment gateway.

Deleting only some of your data

You do not have to delete everything. Write to us at bsaha8607@gmail.com if you would rather:

• correct your name, email address or phone number
• remove your profile photo but keep the account
• be removed from public leaderboards while keeping your own results
• stop all email from us apart from account and payment notices

More information

Our Privacy Policy explains what we collect and why. Our Terms & Conditions cover subscriptions and refunds.