Privacy Policy

This Privacy Policy explains how Bright Educare ("we", "us", "our") collects, uses, stores and protects your information when you use our website at https://brighteducare.in and our mobile application (together, the "Platform").

By creating an account or using the Platform, you agree to the practices described here. If you do not agree, please do not use the Platform.

1. Information We Collect

Information you give us

• Account details — your name, email address and mobile number when you register.
• Profile details — the examinations you are preparing for, and any address or profile photo you choose to add.
• Messages — anything you send us through our contact form, email or WhatsApp.

Information created as you use the Platform

• Test activity — the mock tests you attempt, the answers you select, your scores, time taken and rank.
• Study activity — notes, question papers and classes you open or download.
• Referral activity — your referral code and referrals made, where you use that feature. If you choose to withdraw referral earnings, we also store the UPI ID you give us, so that we can send the payment.

Information collected automatically

• Technical data — IP address, browser type, device model and operating system version.
• Login records — the time you last signed in, used to keep your account secure.
• Notification identifier — a device token that lets us send you push notifications, if you allow them.

What we do not collect

We do not store your card number, UPI PIN, CVV or net-banking password. Payments are handled entirely by our payment gateway, and those details never reach our servers. The UPI ID you provide for a referral withdrawal is different from these — it is only an address for receiving money, it cannot be used to take money from you, and we store it solely to process your payout.

2. How We Use Your Information

• To create and manage your account and keep you signed in.
• To deliver the courses, mock tests, notes, question papers and live classes you have access to.
• To produce your scorecards, performance analysis and leaderboard position.
• To process payments and confirm what you have purchased.
• To send exam alerts, class reminders, deadline reminders and subscription expiry notices.
• To reply to your questions and provide support.
• To detect misuse, prevent fraud and keep the Platform secure.
• To understand which features are used, so we can improve them.

3. Notifications and Emails

We send two kinds of messages: service messages about your account, such as password resets, purchase confirmations and subscription expiry; and study messages such as exam alerts and class reminders.

You can turn off push notifications at any time in your device settings. Service messages relating to your account and payments will still be sent by email, as they are necessary for the service to work.

4. Who We Share Information With

We do not sell your personal information to anyone. We share it only with the service providers needed to run the Platform:

• Payment gateway — to take payments securely and verify them. They receive your name, email and the amount, and handle your payment credentials directly under their own privacy policy.
• Notification service — to deliver push notifications to your device.
• Email delivery — to send account and study emails to your address.
• Hosting provider — our servers and database are hosted with them.
• AI services — some study material and practice questions are prepared with the help of AI tools. This uses the subject or topic only. Your personal information and test results are never sent to these services.

We may also disclose information where the law requires it, or to protect our rights, safety, or the rights and safety of our students.

5. Cookies and Similar Technologies

We use a session cookie to keep you logged in as you move between pages. It is essential — without it you would be signed out on every page. We also use browser storage to let parts of the Platform work when your connection drops.

You can clear or block cookies in your browser settings, but you will not be able to stay signed in.

6. How We Protect Your Information

• Passwords are stored using one-way encryption. Nobody, including our staff, can read your password.
• The Platform is served over an encrypted HTTPS connection.
• Repeated failed login attempts are temporarily locked out to prevent guessing.
• Payments are verified on our server, not in your browser, so they cannot be faked.
• Access to student records is limited to authorised administrators.

We take security seriously, but no system connected to the internet can be guaranteed completely secure. Please choose a strong password and do not share it.

7. How Long We Keep Your Information

We keep your account information for as long as your account is open. Test attempts and scorecards are kept so you can review your progress over time. Payment records are kept for as long as tax and accounting rules require, even after an account is closed.

8. Your Rights

You may at any time:

• Access the personal information we hold about you.
• Correct anything inaccurate, either from your profile page or by writing to us.
• Delete your account and personal information.
• Withdraw consent for notifications, through your device settings.

Deleting your account

To delete your account, email us at bsaha8607@gmail.com from the email address registered with the account, with the subject line "Delete my account".

We will remove your account, profile details and test history within 30 days and confirm by email. Records we are legally required to keep, such as payment invoices, will be retained. Please note that deletion also removes access to any subscription or purchase, and these cannot be restored or refunded afterwards.

9. Children's Privacy

The Platform is intended for candidates preparing for government recruitment examinations. If you are under 18, you may use it only with the involvement and consent of a parent or guardian. If we learn that we hold information about a child without such consent, we will delete it.

10. Links to Other Sites

Some pages link to outside services, such as video platforms or official recruitment board websites. We do not control those sites and are not responsible for their privacy practices. Please read their policies separately.

11. Changes to This Policy

We may update this policy as the Platform changes or the law requires. The date at the top always shows the current version. Where a change is significant, we will tell you by email or through a notice on the Platform.

12. Contact Us